We're here to help, around the clock
DataHost operates a 24×7 customer success function with dedicated managers for every customer, regional helpdesks and tiered SLAs. This page guides you to the right channel based on issue severity.
Choose your channel
- Critical incidents (P1) — call our 24×7 hotline and follow up via email. Response within 15 minutes.
- High priority (P2) — log a ticket via the customer portal. Response within 1 hour during business hours, 4 hours otherwise.
- Standard requests (P3) — email support@datahostbd.com. Response within one business day.
- Feature requests — submit via your customer portal or your dedicated success manager.
Customer portal
Existing customers receive credentials to the DataHost customer portal at portal.datahostbd.com (issued during onboarding). The portal lets you log tickets, track status, view product release notes and access training videos.
Knowledge base
Searchable documentation, video tutorials and FAQs are available at docs.datahostbd.com. Most common operational questions are answered there in under 60 seconds.
Need account help? Email support@datahostbd.com or use the contact form.